Voice of the Customer Analyst | Al Futtaim Digital Retail Careers

Voice of the Customer Analyst | Al Futtaim Digital Retail Careers

Position: Voice of the Customer Analyst
The Voice of Customer Analyst would support Al-Futtaim VoC strategy, to ensure success in day-to-day work of providing support to AFG Retail brands. Prepare, analyse, and summarize various weekly, monthly, and periodic functional results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts.


  • Collaborating with Brands, CX Platform support teams, IT team & other cross-functional teams to enhance customer services
  • Present key findings by analyzing data and report to line manager
  • Analyse and understand correlations between NPS and other business KPI’s


  • 3+ Years of experience in Customer Experience, Market Research, Project Management, or a related field
  • Knowledge of Customer Experience principles, CX metrics, CX related analysis
  • Good analytical skills, creative problem solver, excellent communicator

For more details, please visit…

Al Futtaim Digital Retail

TitleVoice of the Customer Analyst | Al Futtaim Digital Retail Careers
Hiring OrganizationAl Futtaim Digital Retail
Job LocationDubai, UAE
Date PostedSep/17/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A
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    *This Jobs was Originally Posted on Al Futtaim Digital Retail Jobs Site..