Vacheron Constantin | Client Experience & E-Business Manager in UAE

Vacheron Constantin | Client Experience & E-Business Manager in UAE


Client Experience & E-Business Manager
Job: Full Time
Dubai, UAE

Employer Description
Vacheron Constantin SA is a Swiss luxury watch and clock manufacturer founded in 1755. Since 1996, it has been a subsidiary of the Swiss Richemont Group

Job Description
This role’s key purpose is to drive the Client Experience and E-Business via all channels (Online, Offline and O2O), for both retention and acquisition objectives. This role will be responsible to plan and implement a consistent and commercially impactful client-centric strategy, aligned with the business strategy of Vacheron Constantin

Responsibilities:

  • Identify needs and opportunity within various customer segments and set targeted engagement program to serve those needs
  • Collaborate with retail, wholesale and CRC (Client Relation Center) to offer the best engagement program from Pre-sales to Post-sales
  • Support Marketing Communication team in building a strong Vacheron Constantin watch aficionado community in the GCC
  • Develop & evaluate strategic affinity partnerships, in line with Maison image and vision, to increase client recruitment and experience
  • Provide exceptional client service as a point of contact for client engagement activities

Requirements:

  • Degree holder with 8-10 years relevant experience in Luxury retail or related industries
  • Both Analytical and Emotional intelligence skills
  • Practical experience in client management, communications, engagement and retail business
  • Experience in New Retail is a plus

For more details, please scroll down & see the details.

Vacheron Constantin

TitleVacheron Constantin | Client Experience & E-Business Manager in UAE
Hiring OrganizationVacheron Constantin
Job LocationDubai, UAE
Date PostedDec/03/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

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