Thales UAE | Sr. Engineer Customer Success Support Jobs in Dubai

Thales UAE | Sr. Engineer Customer Success Support Jobs in Dubai


Employer Description

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people.

Position: Sr. Engineer Customer Success Support

  • Coordinate at regular intervals with Customer to track critical milestone e.g. go-live releases or upgrades, ensure availability and focus on flawless service and operations delivery.
  • Ability to demonstrate technical troubleshooting and case management skills.
  • Ability to communicate with all stakeholder internal and customer.
  • Provide technical ability in problem-solving, including proposing and discussing fixes, advising and educating customers.
  • Collaborate with Engineering teams to track status and drive product fixes & Feature Requests
  • Be the point of Escalation for the Customer to report concerns on quality or timelines, or for other critical issues needing immediate attention.

Requirements:

  • Strong understanding of Linux working and troubleshooting
  • Ability to demonstrate knowledge about Cluster, VM based solution deployment, and management, including knowledge about networking, servers and storages.
  • Proficiency with Customer Relationship Management (CRM) software such as Salesforce, JIRA and Confluence.

For more details, please scroll down & see the details.

Thales

TitleThales UAE | Sr. Engineer Customer Success Support Jobs in Dubai
Hiring OrganizationThales Group
Job LocationDubai, UAE
Date PostedJun/08/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Thales Jobs Jun 2022

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