Telephony Role - Remote Customer Service Jobs in UK at Monzo Bank
Telephony Role – Remote Customer Service
Job: Full Time
Monzo Bank Ltd, is an online bank based in the United Kingdom. Monzo was one of the earliest of a number of new app-based challenger banks in the UK
We’re looking for detail-oriented, empathetic problem solvers to join our remote Customer Operations (COps) team in February 2022
- Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank.
- Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier.
- Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them.
- Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo.
- UK resident and currently living in the UK
- Have the right to work in the UK – an offer of employment is subject to satisfactory proof of this.
- Over 18 years old
For more details, please scroll down & see the details.
|Title||Telephony Role – Remote Customer Service Jobs in UK at Monzo Bank|
|Hiring Organization||Monzo Bank Ltd.|
|Job Location||Remote UK|
|Base Salary||GBP – £20,500|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Monzo Bank Jobs Site..