Telephony Role – Remote Customer Service Jobs in UK at Monzo Bank

Telephony Role - Remote Customer Service Jobs in UK at Monzo Bank


Telephony Role – Remote Customer Service
Job: Full Time
Remote UK

Employer Description
Monzo Bank Ltd, is an online bank based in the United Kingdom. Monzo was one of the earliest of a number of new app-based challenger banks in the UK

Job Description
We’re looking for detail-oriented, empathetic problem solvers to join our remote Customer Operations (COps) team in February 2022

Responsibilities:

  • Providing the best customer support by talking directly and honestly with our customers, and developing a deep understanding of what our community really wants from a digital bank.
  • Proactively spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to make them happier.
  • Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them.
  • Dealing with tricky payments-related queries; investigating missing transfers and Direct Debits, helping manage the customers who are switching to Monzo.

Requirements:

  • UK resident and currently living in the UK
  • Have the right to work in the UK – an offer of employment is subject to satisfactory proof of this.
  • Over 18 years old

For more details, please scroll down & see the details.

Monzo Bank

TitleTelephony Role – Remote Customer Service Jobs in UK at Monzo Bank
Hiring OrganizationMonzo Bank Ltd.
Job LocationRemote UK
Date PostedJan/07/2022
Base SalaryGBP – £20,500 
Employment TypeFull Time
Valid UntilN/A

Monzo Bank Jobs Jan 2022

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