Telephone Operator
Job: Full Time
Dubai, UAE

Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience

Responsibilities:

• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system

Requirements:

• You should ideally have a diploma / degree in the hospitality field with similar previous work experiences
• Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials
• Computer literate and previous experiences with Opera are an advantage

For more details, please scroll down & see the details.

Rotana Hotels