Telephone Operator – 12m Internship in UAE at Sheraton Emirates Hotel

Telephone Operator - 12m Internship in UAE at Sheraton Emirates Hotel


Telephone Operator – 12 Month Internship
Job: Full Time
Dubai, UAE

Job Description
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly.

Responsibilities:

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Comply with quality assurance expectations and standards

For more details, please scroll down & see the details.

Sheraton Hotels

TitleTelephone Operator – 12m Internship in UAE at Sheraton Emirates Hotel
Hiring OrganizationSheraton Hotels & Resorts
Job LocationSheraton Mall of the Emirates Hotel Dubai,
Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates
Date PostedNov/06/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

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