Telephone Customer Service @ Surrey County Council | Surrey

Telephone Customer Service @ Surrey County Council | Surrey

Telephone Customer Service @ Surrey County Council | Surrey

Telephone Customer Service / Information Officers
Full Time
Surrey(TBC)

Job Description
We are looking for experienced telephone operators to work in our Test and Trace Team within our CC. These roles will support the critical and lifesaving role of making contact, via both inbound and outbound calls, with individuals who have tested positive for Covid 19 offering support and advice and obtaining details of who they have been in close contact with.
These 3 months fixed term roles (£24,430 per annum pro rata) are based in our Contact Centre (CC) which provides a front door to the main services provided by Surrey County Council (SCC) to residents answering a wide and interesting range of enquiries by primarily telephone, email and social media.

Requirements:

  1. Experience of making outbound and receiving inbound calls from the general public and dealing empathetically with sensitive calls.
  2. Excellent IT skills and use of databases to a high standard of accuracy.
  3. Effective written and oral communication and interpersonal skills

For more details, please scroll down & see the details.

Surrey County Council – UK

TitleTelephone Customer Service @ Surrey County Council | Surrey
Hiring OrganizationSurrey County Council
Job LocationSurrey(TBC)
Date PostedJan/02/2021
Base SalaryGBP
DescriptionListed below
Employment TypeFull Time
Valid UntilJan/03/2021

SCC Jobs Jan 2021

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    *This Jobs was Originally Posted on Surrey County Council Job Site..

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