Technical Support Representative - Iaas | Ingram Micro Jobs in Scottsdale
Technical Support Representative – Iaas
Scottsdale, AZ, USA
Ingram Micro Cloud, a business unit of Ingram Micro, powers the world’s largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry.
In this role you will be accountable for overall partner experience, providing assistances to our resellers with their IaaS related technical inquires.
- Provide operational support of the Microsoft Azure and escalating to Microsoft when appropriate
- Analyze and troubleshoot technical incidents and problems for our resellers
- Work closely with Microsoft to follow up on escalated incidents
- Identify root cause(s) and diagnose defects, misconfiguration, and client issues.
- Provide superior customer service and follow up with resellers
- Contributing to the development of service desk excellences
- 3+ years supporting in a global helpdesk environment
- Undergraduate degree or relevant Certifications MCP, Azure is a plus.
- Knowledge of Cloud Solutions and Active Directory
- Configuration and troubleshooting of computer networking such as DNS records
For more details, please scroll down & see the details.
USA – Ingram Micro
|Title||Technical Support Representative – Iaas | Ingram Micro Jobs in Scottsdale|
|Hiring Organization||Ingram Micro|
|Job Location||Scottsdale, AZ, USA|
|Employment Type||Full Time|
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