Support & Engagement Manager, UAE
Job: Full Time
Dubai, UAE

Employer Description
Deliveroo is a British online food delivery company founded by Will Shu and Greg Orlowski in 2013 in London, England. It operates in over two hundred locations across the United Kingdom, the Netherlands, France, Belgium, Ireland, Spain, Italy, Australia, Singapore, Hong Kong, the United Arab Emirates and Kuwait

Job Description
As Support and Engagement Manager, you’ll have full ownership over a team in the Operations department, working on the support and engagement of ~5000 riders in the UAE. This includes setting our strategy on how best to maximise the insight that we get from riders, to solve the most critical operational issues and to keep riders happy

Responsibilities:

• Manage the team and set strategic direction, not just in the near term but to create a lasting positive effect on riders
• Monitor rider sentiment and operational metrics across UAE, report and devise a strategy for engagement
• Set direction on rider policies to improve operational performance
• Continuously identify opportunities for improvement – whether through designing better processes or better allocation of tasks 
• Leverage strong numerical, problem solving, and analytical skills to identify any issues in time
• Demonstrate critical thinking across different and ambiguous scenarios and the ability to suggest tactical recommendations swiftly

Requirements:

• Minimum 4 years of work experience in a fast-paced environment (e.g. consulting, banking, tech or start-up companies)
• Bachelor degree from a reputable university
• Analytical skill set demonstrated by an advanced proficiency in Google Sheets or Excel 
• Strong written and verbal communication skills across a varied set of stakeholders from a rider to the Managing Director
• Track record of ‘getting things done’ – know when you have enough insight to make a call and apply the 80 / 20 rule for rapid high-quality decisions

For more details, please scroll down & see the details.

Deliveroo