Supervisor, Business Technical Support job at Hargray | Bluffton, SC

Supervisor, Business Technical Support job at Hargray | Bluffton, SC

Supervisor, Business Technical Support
Full Time
Bluffton, SC-USA

Employer Description
Hargray Communications is a telecommunications provider based on Hilton Head Island, South Carolina. It operates internet throughout the Lowcountry region of South Carolina and the Savannah region of Georgia

Job Description
Must be an excellent multi-tasker, combining the ability to lead and coach agents, handle challenging customers, readily shift priorities, prepare management reports, ability to drive resolution  until customer satisfaction and lead call center initiatives while ensuring that service level and quality objectives are achieved

Responsibilities:

  1. Meet monthly key contact center performance goals for customer satisfaction, quality, productivity and key performance metrics. Manages daily activities and sets personnel performance goals accordingly
  2. Monitor and evaluate agent monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance
  3. Manages, analyzes and controls expenditures of the support center to meet budgetary requirements
  4. Performs other related duties as assigned to ensure effective operation of the department
  5. Develop workflows for increased proficiency and customer delight while handling business troubles

Requirements:

  1. A degree in the Telecommunications field OR, five-plus years of related working experience in a Technical Support Center function
  2. Excellent verbal and written communications skills
  3. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures
  4. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
  5. Must possess working knowledge MS Office suite of products (Visio, Word, Excel and PowerPoint)

For more details, please scroll down & see the details.

US – Hargray Communications 

TitleSupervisor, Business Technical Support job at Hargray | Bluffton, SC
Hiring OrganizationHargray Communications
Job LocationBluffton, SC, USA
Date PostedMar/11/2021
Base SalaryUSD
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A

Hargray Communications company Jobs Mar 2021

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    *This Jobs was Originally Posted on Hargray Communications Job Site..