Sr. Specialist DBC Consumer Service Job at Adidas in Dubai

Sr. Specialist DBC Consumer Service
Job: Full Time
Dubai, UAE

Employer Description
Adidas AG is a German multinational corporation, founded and headquartered in Herzogenaurach, Germany, that designs and manufactures shoes, clothing and accessories. It is the largest sportswear manufacturer in Europe, and the second largest in the world, after Nike

Job Description
As an Assistant Manager Consumer Service Operations at adidas you are contributing to creating a premium customer service experience for our consumers who bought through Ecommerce and in adidas retail stores.  
Your task is to partake in CS operational excellence in the contact center across all service channels with focus on Efficiency, Quality & Consumer experience

Responsibilities:

• Process Definition & Documentation
• Assist in the implementation processes with the CS agency. Ensure that these definitions will allow to leverage or build proper solutions with internal and external cooperation partners
• Support the operational, implementation lead and support in managing the relationship at a local level with 3rd party vendor 
• Participate in the alignment of contact center processes within your region, ensuring a consistent CS experience

Requirements:

• Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience
• 2+ years of experience in Contact vendor management in a Retail, Digital and/or eCommerce environment
• Knowledge of process optimization methodologies (LEAN, 6Sigma, etc…) is a plus

For more details, please scroll down & see the details.

Adidas