Sr. Manager – Customer Journey | Emirates Flight Catering Careers 2021

Sr. Manager - Customer Journey | Emirates Flight Catering Careers 2021

Sr. Manager – Customer Journey
Job: Full Time
Dubai, UAE

Job Description
The successful candidate will lead the Commercial Division – Customer Journey Execution across the various Commercial Business units.  The primary function of this role has several dimensions; one is to improve the customers experience in dealing with EKFC, which could include the development of new tools, new ways of digital or traditional execution/activation. 


  • Responsible Manage and deliver e-commerce sales, gross margin, and net margin targets based on demographic understanding.
  • Align the organisation to the Commercial Customer Journey and together with the Commercial Leadership Team, prioritise areas of weakness and opportunity.
  • Identify possible business solutions that can be integrated into EKFC to be part of the customer journey solution and ensure customer queries / feedback is actioned effectively.

  • Accountable for the planning, management and deployment of the full Customer Journey lifecycle and  point of contact for Salesforce within the company.
  • Own and champion the tools, integrate data from different departments, work closely with sales, IT and finance to ensure the journey becomes easier for our customers to interact with EKFC.


  • Bachelor Degree in relevant area
  • 8 years of experience in a relevant field with experience in Digital Development, Digital Engagement, Product Analyst or Product Owner position and have a strong background in CRM Execution.
  • Experience in implementing and managing agile development methodologies, particularly in Salesforce CRM domain

For more details, please scroll down & see the details.

Emirates Flight Catering 

TitleSr. Manager – Customer Journey | Emirates Flight Catering Careers 2021
Hiring OrganizationEKFC Group Company
Job LocationDubai, UAE
Date PostedOct/21/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilNov/12/2021

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