Sr. Manager - Customer Journey | Emirates Flight Catering Careers 2021
Sr. Manager – Customer Journey
Job: Full Time
The successful candidate will lead the Commercial Division – Customer Journey Execution across the various Commercial Business units. The primary function of this role has several dimensions; one is to improve the customers experience in dealing with EKFC, which could include the development of new tools, new ways of digital or traditional execution/activation.
- Responsible Manage and deliver e-commerce sales, gross margin, and net margin targets based on demographic understanding.
- Align the organisation to the Commercial Customer Journey and together with the Commercial Leadership Team, prioritise areas of weakness and opportunity.
- Identify possible business solutions that can be integrated into EKFC to be part of the customer journey solution and ensure customer queries / feedback is actioned effectively.
- Accountable for the planning, management and deployment of the full Customer Journey lifecycle and point of contact for Salesforce within the company.
- Own and champion the tools, integrate data from different departments, work closely with sales, IT and finance to ensure the journey becomes easier for our customers to interact with EKFC.
- Bachelor Degree in relevant area
- 8 years of experience in a relevant field with experience in Digital Development, Digital Engagement, Product Analyst or Product Owner position and have a strong background in CRM Execution.
- Experience in implementing and managing agile development methodologies, particularly in Salesforce CRM domain
For more details, please scroll down & see the details.
|Title||Sr. Manager – Customer Journey | Emirates Flight Catering Careers 2021|
|Hiring Organization||EKFC Group Company|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Emirates Flight Catering Jobs Site..