Sr. Manager – Customer Journey | Emirates Flight Catering Careers 2021

Sr. Manager - Customer Journey | Emirates Flight Catering Careers 2021


Sr. Manager – Customer Journey
Job: Full Time
Dubai, UAE

Job Description
The successful candidate will lead the Commercial Division – Customer Journey Execution across the various Commercial Business units.  The primary function of this role has several dimensions; one is to improve the customers experience in dealing with EKFC, which could include the development of new tools, new ways of digital or traditional execution/activation. 

Responsibilities:

  • Responsible Manage and deliver e-commerce sales, gross margin, and net margin targets based on demographic understanding.
  • Align the organisation to the Commercial Customer Journey and together with the Commercial Leadership Team, prioritise areas of weakness and opportunity.
  • Identify possible business solutions that can be integrated into EKFC to be part of the customer journey solution and ensure customer queries / feedback is actioned effectively.

  • Accountable for the planning, management and deployment of the full Customer Journey lifecycle and  point of contact for Salesforce within the company.
  • Own and champion the tools, integrate data from different departments, work closely with sales, IT and finance to ensure the journey becomes easier for our customers to interact with EKFC.

Requirements:

  • Bachelor Degree in relevant area
  • 8 years of experience in a relevant field with experience in Digital Development, Digital Engagement, Product Analyst or Product Owner position and have a strong background in CRM Execution.
  • Experience in implementing and managing agile development methodologies, particularly in Salesforce CRM domain

For more details, please scroll down & see the details.

Emirates Flight Catering 

TitleSr. Manager – Customer Journey | Emirates Flight Catering Careers 2021
Hiring OrganizationEKFC Group Company
Job LocationDubai, UAE
Date PostedOct/21/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilNov/12/2021

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