Sr. Manager, Customer Experience (ADX) | Shiseido Jobs in New York

Sr. Manager, Customer Experience (ADX) | Shiseido Jobs in New York

Senior Manager, Customer Experience (ADX)
Full Time
New York, NY, USA

Employer Description
Shiseido Company, Limited is a Japanese multinational personal care company, that is a skin care, hair care, cosmetics and fragrance producer. It is one of the oldest cosmetics companies in the world. 

Job Description
The role of the Senior Manager will oversee daily call center activities, will develop an in-house team of Customer Experience Experts, manage our 3rd party call center relationship, and be a key member of the Direct-to-Consumer team. This role will prioritize the online customer experience, define, and implement essential customer service strategies, measure and track KPI’s, and work cross functionally with our internal and external partners to ensure the best possible experience for our customers


  1. Supports all Shiseido Brands, Supply Chain/Fulfillment, Digital IT, extended ADX teams and as well as external partners such as 3rd party call center
  2. Responsible for leading and developing our internal CX talent
  3. Supports SFSC enhancements, knowledge base articles and educational tools to drive quality and efficiency of Beauty Advisors
  4. Customer Experience Coordinators


  1. Bachelor’s degree required
  2. 4 – 6 years supervisory/management experience in a call center environment
  3. Prior experience in beauty industry a plus

For more details, please scroll down & see the details.

US – Shiseido

TitleSr. Manager, Customer Experience (ADX) | Shiseido Jobs in New York
Hiring OrganizationShiseido 
Job LocationNew York, NY, US
Date PostedApr/06/2021
Base SalaryUSD
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A

Shiseido Jobs Apr 2021

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