Service Transition Manager Jobs in Abu Dhabi at Etihad Airways

Service Transition Manager Jobs in Abu Dhabi at Etihad Airways

Service Transition Manager
Job: Full Time
Abu Dhabi, UAE

Job Description
Responsible for the IT Service Transition activities relating to the cutover of Etihad’s Passenger Services System (PSS). Leveraging existing Service Transition processes, build strong relationships with Product Owners and Service Management & IT Operations stakeholders to ensure the acceptance criteria is achieved in a timely manner whilst ensuring risks and issues are managed effectively


  • Single point of contact for the PSS program in matters relating to service transition of IT systems, services, and processes.
  • Produce and maintain the transition plan and associated status Key Performance Indictors (KPIs) and dashboards
  • Communicate progress against the transition plan in line with the required program cadence (e.g., daily stand-ups, PI planning, retrospectives)
  • Responsible for project compliance aligning with the Project Management Office (PMO) requirements and to ensure operational governance.


  • 5+ years of service management experience across Service Design, Service Transition and Service Operation roles
  • Demonstrable experience in the management of large service transition implementations
  • Qualified knowledge of ITSM tooling and ITIL processes (v3 and v4)

For more details, please scroll down & see the details.

Etihad Airways 

TitleService Transition Manager Jobs in Abu Dhabi at Etihad Airways
Hiring OrganizationEtihad Airways
Job LocationAbu Dhabi, UAE
Date PostedJan/27/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Etihad Airways Jobs Jan 2022

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    *This Jobs was Originally Posted on Etihad Airways Jobs Site..