Service Quality Officer - Contact Center Jobs in Sharjah | Air Arabia
Position: Service Quality Officer – Contact Center
Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.
- Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.
- Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.
- Assists in Identifying areas for improvement; recommends development plans and training courses to the management and HR.
- Bachelor degree in Management/ Administration or equivalent.
- Quality Assurance/ISO Lead Assessor certificate is a plus.
- 2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
Air Arabia is an Emirati low-cost airline with its head office in the A1 Building Sharjah Freight Center, Sharjah International Airport.
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|Title||Service Quality Officer – Contact Center Jobs in Sharjah | Air Arabia|
|Hiring Organization||Air Arabia|
|Job Location||Sharjah, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Air Arabia Site..