Service Desk Specialist Jobs in Dubai at Deliveroo
Service Desk Specialist
Job: Full Time
As we continue to grow we will expose you to the latest technologies as we strive for automation of the boring, leaving interesting challenges to be solved. We have 0 Legacy tech, meaning the tech we get is only going to get better and we aren’t fixing Windows 95 problems. We are investing in our tech and working with some bleeding-edge tools across RPA and service delivery
- Ensure the highest levels of customer experience in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact in Operations.
- You will spend time working with tickets that have been submitted to the Service Desk via multiple mediums (chat/phone/web/walk-ups)
- Some tickets you will work through to resolution, and some you will need to collaborate or escalate to other teams for assistance
- You will act as liaison for our new employees helping to assist in setting up their laptops and other devices/accessories
- Troubleshoot, or escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer’s experience until resolved
- Experienced in stakeholder management in order to ensure your stakeholders are kept up to date with progress
- Strong knowledge of supporting Google Workspace (G Suite) and experience with MacOS and Windows 10 as well as supporting technologies, such as JAMF and Intune
- Experience working in a technical support environment
For more details, please scroll down & see the details.
|Title||Service Desk Specialist Jobs in Dubai at Deliveroo|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Deliveroo Jobs Site..