Service Delivery Manager - Supply Chain Jobs in Manchester at Boohoo

Service Delivery Manager – Supply Chain
Job: Full Time
Manchester, United Kingdom

Employer Description
Boohoo is British online fashion retailer, aimed at 16–30 year olds. The business was founded in 2006, and had sales in 2019 of £856.9m. It specialises in own brand fashion clothing, with over 36,000 products

Job Description
Responsible for seamless delivery of IT Service to Boohoo end users. Working within IT Operations, you will be responsible for managing internal IT relationships, both within Boohoo IT Functions and with key business stakeholders, and for owning relationships with key third party vendors, ensuring they are accountable for the Services and Applications they deliver


  • Work with stakeholders to align Services and Business areas under your remit with underpinning Incident, Request, Change and Escalation frameworks and processes to ensure homogeny of approach across the business
  • Manage Key Internal Stakeholder relationships, continually working to improve service provision to the business, implement 360 feedback between service management and stakeholders, and be a point of escalation
  • Line Management of on-site First and Second Line IT Support Teams, including performance management, and implementing succession management and shadowing where appropriate


  • Ideally you will have a minimum or five years experience in Service Delivery Management or a related ITIL discipline
  • The successful candidate will have strong experience of managing relationships with third party suppliers, and with senior key internal business stakeholders, including C+ exec escalation

For more details, please scroll down & see the details.


TitleService Delivery Manager – Supply Chain Jobs in Manchester at Boohoo
Hiring OrganizationBoohoo Group plc 
Job LocationManchester, United Kingdom
Date PostedJan/17/2022
Base SalaryGBP
Employment TypeFull Time
Valid UntilN/A

Boohoo Jobs Jan 2022

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