Position: Senior Supervisor – IT
Dubai, UAE
To operate as part of the IT team to provide first class IT support and service delivery to LEGOLAND Dubai Resort i.e. theme park, water park, hotel and their back offices. Take ownership of incidents and requests and to act as an escalation point for other members of the IT department. Provide technical coaching and guidance to other IT staff.  Develop new and improve existing work processes as required by business

Responsibilities:

• Delivering IT support services to all staff across the LEGOLAND Resort i.e. theme park, water park, hotel and their back offices.
• Work with the local IT team, service desk teams, the Merlin IT Director EMEA to develop and improve the IT Service delivered to LEGOLAND Dubai Resort.
• Champion and promote service improvement on an on-going basis to continually improve quality and user satisfaction with IT services.
• Single point of ownership for effective provision of systems and services to customers.