Rider Support Coordinator
Job: Full Time
Dubai, UAE

Employer Description
Deliveroo is a British online food delivery company founded by Will Shu and Greg Orlowski in 2013 in London, England. It operates in over two hundred locations across the United Kingdom, the Netherlands, France, Belgium, Ireland, Spain, Italy, Australia, Singapore, Hong Kong, the United Arab Emirates and Kuwait

Job Description
The Rider Support Coordinator is responsible for providing best-in-class support to the rapidly growing Deliveroo UAE fleet

Responsibilities:

• Answering phone inquiries and handling complaints from the Deliveroo riders in a courteous, professional manner
• Handling in-bound communications from external stakeholders
• Executing on various support-related tasks in a timely and efficient manner 
• Compiling, maintaining and updating various reports and records
• Managing and resolving rider related complaints shared by external stakeholders such as the Customer Care team, Commercial team etc. 
• Overseeing admin related tasks such as rider activations, maintaining the rider database with updated information and resolving any additional rider queries

Requirements:

• At least 1 year of relevant professional experience 
• Proficiency in English and Urdu (must-have)
• Good written and verbal communication skills 
• Good handling of the Google workplace tools (G-Sheets, G-Docs, G-Slides) and Office package (Excel, Powerpoint)
• BA degree in business or alternative relevant degree or academic achievement (preferred requirement

For more details, please scroll down & see the details.

Deliveroo