Reservations Agent Jobs in Miami | Mandarin Oriental Hotel Group

Reservations Agent Jobs in Miami | Mandarin Oriental Hotel Group

Reservations Agent
Full Time
Miami, FL, USA

Employer Description
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm.
With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with Miami’s only private beach.

Job Description
The Reservations Agent will assist our guests with their reservation requests, ensuring each interaction is personalized. The Reservations Agent will be dedicated to stellar guest satisfaction, providing guidance and information about our hotel, location, and services. S/he will be able to anticipate our guest’s needs, making each interaction delightful and memorable. Responsibilities include but not limited to, answering incoming guest calls; assisting Reservations Manager; and handling guest reservations.
Candidate must have excellent communication skills, telephone etiquette, and computer skills, including Word and Excel. Experience or knowledge in a hotel PMS system is favorable (with preference to Springer-Miller Systems experience). Bilingual preferred.
The Reservations Agent will report directly to the Reservations Manager.


  1. Have a minimum of 1 year experience in similar position, preferably in a luxury setting.
  2. Willing to work a flexible schedule including morning, afternoon, weekends and holidays.

For more details, please scroll down & see the details.


TitleReservations Agent Jobs in Miami | Mandarin Oriental Hotel Group
Hiring OrganizationMandarin Oriental, Miami
Job LocationMiami, FL, USA
Date PostedMar/07/2021
Base SalaryUSD
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A

MOHG Jobs Mar 2021

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