Remote Customer Support Jobs in UK | Emerald Group Careers

Remote Customer Support Jobs in UK | Emerald Group Careers


Position: Remote Customer Support
Working with Support colleagues in the UK, US and Malaysia, you will be responsible for the administration of online support queries for Emerald’s electronic products and maintaining a front-line service for our customers.

Responsibilities:

  • Ensure all customer queries into the support desk are responded to in a timely, accurate and efficient manner
  • Ensure that customer access to the website is set up correctly once their account and subscription details are active
  • Set up and amend trial access to Emerald’s products for new and existing customers

Requirements:

  • Prior experience within a web customer support/service role is essential (Minimum 1 year)
  • The successful candidate will have excellent IT skills, be familiar with web technologies and have the ability to learn new systems quickly
  • You must have excellent communication skills and be able to articulate technical and sometimes complex issues in a user-friendly manner

For more details, please visit…

Emerald Group

TitleRemote Customer Support Jobs in UK | Emerald Group Careers
Hiring OrganizationEmerald Group
Job LocationRemote, UK
Date PostedSep/24/2022
Base SalaryGBP
Employment TypeFull Time
Valid UntilN/A
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    *This Jobs was Originally Posted on Emerald Group Jobs Site..