Recoveries Expert, Collections, Financial Health | Remote UK Jobs

Recoveries Expert, Collections, Financial Health | Remote UK Jobs

Employer Description

Monzo Bank Ltd, is an online bank based in the United Kingdom. Monzo was one of the earliest of a number of new app-based challenger banks in the UK

Position: Recoveries Expert, Collections, Financial Health
You’ll primarily be responsible for speaking to customers that no longer have access to their Monzo account. This involves working across a few different task types and working with loans, overdrafts and Monzo Flex lending products. You’ll be expected to take ownership of each query you handle and help the customer set up a solution which is going to allow them to affordably repay their debt with Monzo


  • Speaking to customers who have an outstanding lending product but no longer have access to the app, helping to set up an appropriate solution
  • Providing appropriate post-default service
  • Engaging with other domains in the business and sharing knowledge on our borrowing products to deliver fair outcomes


  • You have experience of providing customers in financial difficulty the best outcome
  • You are a good communicator, enjoy listening and are empathetic
  • You are keen to share your knowledge and experience with other colleagues

For more details, please scroll down & see the details.

Monzo Bank 

TitleRecoveries Expert, Collections, Financial Health | Remote UK Jobs
Hiring OrganizationMonzo Bank  
Job LocationRemote UK, UK
Date PostedApr/21/2022
Base SalaryGBP
Employment TypeFull Time
Valid UntilN/A

MONZO Bank   Jobs Apr 2022

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    *This Jobs was Originally Posted on Monzo Bank  Jobs Site..