Recoveries Expert, Collections, Financial Health | Remote UK Jobs
Employer Description
Monzo Bank Ltd, is an online bank based in the United Kingdom. Monzo was one of the earliest of a number of new app-based challenger banks in the UK
Position: Recoveries Expert, Collections, Financial Health
UK
You’ll primarily be responsible for speaking to customers that no longer have access to their Monzo account. This involves working across a few different task types and working with loans, overdrafts and Monzo Flex lending products. You’ll be expected to take ownership of each query you handle and help the customer set up a solution which is going to allow them to affordably repay their debt with Monzo
Responsibilities:
- Speaking to customers who have an outstanding lending product but no longer have access to the app, helping to set up an appropriate solution
- Providing appropriate post-default service
- Engaging with other domains in the business and sharing knowledge on our borrowing products to deliver fair outcomes
Requirements:
- You have experience of providing customers in financial difficulty the best outcome
- You are a good communicator, enjoy listening and are empathetic
- You are keen to share your knowledge and experience with other colleagues
For more details, please scroll down & see the details.
| Title | Recoveries Expert, Collections, Financial Health | Remote UK Jobs |
| Hiring Organization | Monzo Bank |
| Job Location | Remote UK, UK |
| Date Posted | Apr/21/2022 |
| Base Salary | GBP |
| Employment Type | Full Time |
| Valid Until | N/A |
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*This Jobs was Originally Posted on Monzo Bank Jobs Site..