Receptionist
Job: Full Time
London, England, United Kingdom

Job Description
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required

Responsibilities:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

Requirements:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Excellent grooming standards
• Ability to work on your own and as part of a team

For more details, please scroll down & see the details.

Hilton Hotels