Process Lead – Complaint & Recall | Julphar Jobs in UAE 2021

Process Lead - Complaint & Recall | Julphar Jobs in UAE 2021

Process Lead – Complaint & Recall
Job: Full Time
Ras Al Khaimah, UAE

Employer Description
Julphar is a pharmaceutical manufacturer in the Middle East. Headquartered in Ras Al Khaimah, United Arab Emirates, the company employs more than 5,000 people and distributes its pharmaceutical products internationally

Job Description
Process lead Complaints & Recall – the role holder primary responsibility will be managing of the products complaints on daily basis in terms of communications. Review of investigation and closure as well as handling the recall process with all concerned parties and calling for PIRC committee. In addition will also be responsible for the CAPA closure systems in terms of effectiveness check and act as an independent reviewer


  • The role holder is responsible to handle products complaint on daily basis, provide appropriate solutions and alternatives within the time limits and follow up ensure proper acknowledgement is done in a timely manner
  • Identifying and addressing the root cause of complaints will help to prevent the recurring of complaints
  • Initiate the complaints on the system and ensure the appropriate timelines are adhered to
  • Share the final investigation outcomes of the complaints and close properly
  • Manage Recall process end to end including the communications and reconciliation confirmation
  • Responsible for closure of CAPA actions after performing independent review to ensure proper closure


  • 4 years Bachelor in Pharmaceutical/ Life Sciences /any discipline in same field
  • Master degree is a plus
  • Total 6-8 years of experience pharmaceutical industry with minimum 5 years in Quality management
  • Prior experience in handling similar role will ensure better fitment
  • Excellent command in English (Communicating, writing and speaking
  • Proficient in MS Microsoft office and computer knowledge

For more details, please scroll down & see the details.


TitleProcess Lead – Complaint & Recall | Julphar Jobs in UAE 2021
Hiring OrganizationJulphar
Job LocationRas Al Khaimah, UAE
Date PostedSep/20/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Julphar Jobs Sep 2021

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