Personal Concierge Manager Jobs in Ras Al Khaimah | Hilton Careers
Position: Personal Concierge Manager
A Personal Concierge Manager / Guest Service Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
|Title||Personal Concierge Manager Jobs in Ras Al Khaimah | Hilton Careers|
|Job Location||Ras Al Khaimah, UAE|
|Employment Type||Full Time|
*This Jobs was Originally Posted on Hilton Jobs Site..