Personal Concierge Manager Jobs in Ras Al Khaimah | Hilton Careers
Position: Personal Concierge Manager
A Personal Concierge Manager / Guest Service Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
Responsibilities:
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Requirements:
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
| Title | Personal Concierge Manager Jobs in Ras Al Khaimah | Hilton Careers |
| Hiring Organization | Hilton |
| Job Location | Ras Al Khaimah, UAE |
| Date Posted | Nov/17/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
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*This Jobs was Originally Posted on Hilton Jobs Site..