Patient Experience Coordinator Job at American Hospital in Dubai

Patient Experience Coordinator
Job: Full Time
Dubai, UAE

Job Description

• Acknowledges the receipt of the complaint and ensure patient satisfaction with outcomes achieved
• Evaluates patient experience by randomly contacting patients by phone or physically to ensure their satisfaction
• Monitors patient’s feedback from the Press Ganey Survey’s
• Reinforces best service practices on an on-going basis. Develops and implements new service excellence practices to meet new/growing needs of the organization
• Ensures the staff compliance of the grooming standards within the hospital
• Conducts assessments for employees found with severe grooming issues.
• Gathers feedback from trainees after each education session

Requirements:

• High School National Diploma
• Bachelor’s Degree / Diploma in Business Development, Education or related discipline from a recognized educational institute
• Minimum 5 years experience in a customer service related industry

For more details, please scroll down & see the details.

American Hospital Dubai