Online Trading Specialist - Starbucks Jobs in Dubai | Alshaya Jobs in UAE

Online Trading Specialist – Starbucks
Job: Full Time
Dubai, UAE

Employer Description
Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania

Job Description
We are looking for an experienced and a driven Online Trading Specialist to add a new dimension to the Starbucks MENA’s Digital Customer Experience & Content team and support the expansion of digital commerce (delivery, MO primarily) in our organization. The ideal candidate will have a strong commercial mindset, a deep knowledge of digital retail platforms, and an appreciation for creating engaging online experiences that delight our customers

Responsibilities:

• Ensuring that the development of our digital commerce platforms is guided by relevant customer insights, and outlining the need for new research to fill gaps in our understanding
• Ensure that the product content on delivery and on our mobile app will be accurate and updated
• Collaborating with other team members to ensure that we have the right creative assets to stand out on multi-brand platforms and that content is appropriately tailored to ensure relevance in our region and individual MENA markets
• Ensuring that the service our customers receive via our digital retail platforms, including those owned by third parties, are in-line with Starbucks’ global standards and match the experience of making a purchase in-store

Requirements:

• Over (2) years of digital commerce experience
• Experience of working with complex and evolving customer journeys from initial engagement to check-out and order fulfilment
• Experience of building successful working relationships with partners, providers and agencies
• Experience of using test-and-learn methodologies and working with stakeholders to select and set appropriate KPIs
• Experience of working with mobile app developers, especially mobile retail or delivery services

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Alshaya Group