Officer – Customer Relations
Job: Full Time
Dubai, UAE

Job Description
To provide NBF customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & NON-Financial

Responsibilities:

• Ensure the provision of on-the-job training to staff within the section, supported by robust training plans for all new staff within the section with monthly progress reports
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating

Requirements:

• Diploma/ Bachelors Degree, preferably in Commerce
• Thorough knowledge of products, services policies and processes of retail banking dept
• 2-3 years banking experience or experience in any other service industry

For more details, please scroll down & see the details.

National Bank of Fujairah