Network Program Manager | Amazon Jobs in Dubai

Full Time
AE, Dubai

Employer Description
Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence

Job Description
Amazon’s Customer Service (CS) is seeking an experienced Senior Program Manager to join the team. You will be responsible for driving high-visibility Customer Service programs that will directly impact the customer experience. You must be an experienced Program Manager who has owned and delivered complex expansion programs preferably within the customer service sector. You will be comfortable in a fast-paced multi-tasked environment, with the ability to define, design and drive the program’s vision and roadmap. An expert collaborator you will be comfortable to negotiate with key business partners and teams across the multi-functions to gain alignment on program vision, project selection and prioritization and will have ultimately responsibility for all aspects of the programs execution.

Responsibilities:

1. Define the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon’s Customer Service.
2.  Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Retail, and Transportation, software development and IT to design the program’s standard operational procedures, processes and technical requirements.
3. Define, prioritize and plan the projects that need to be implemented to execute on the process and technical requirements.
4. Schedule, secure resources and manage cross functional teams to deliver to these projects.
5. Monitor the execution and ensure the delivery of projects is to an appropriate level of quality, ensuring the overall integrity of the program.

Requirements:

1. Bachelor’s Degree in Business, Business Information Systems, Computer Science or equivalent.
2. Business background, preferably working in a Customer Service or Outsource service environment.
3. 5+ years of Senior Project or 3+ years Program management experience.

For more details, please scroll down & see the details.

UAE – Amazon