Manager – Customer Care Strategy | RTA – Dubai Government Jobs 2021

Manager - Customer Care Strategy | RTA - Dubai Government Jobs 2021


Manager – Customer Care Strategy
Job: Full Time
Dubai, UAE

Employer Description
The Roads and Transport Authority, commonly known as RTA, is the major independent government roads & transportation authority in Dubai, United Arab Emirates

Responsibilities:

  • Ensure implementation of the knowledge system and management of lessons learned from customer interaction with the RTA
  • Analyze CRM system reports and enter data regularly integrated with RTA systems including customer needs tools and suggest changes to be integrated as necessary for accurate reporting and data analysis
  • Review and update the customer rating according to the main services provided by the RTA in line with the complete framework of the FICA Customer Insights, Classification and Customer Classification recommendations
  • Preparing the department’s annual budget for approval by the Director of Customer Service Department and ensuring that costs do not exceed the budget
  • Escalate the issues raised by clients to the senior management to take the right decisions regarding the development of RTA’s business

Requirements:

  • Bachelor’s degree in Business Administration from an accredited university
  • A goal-focused leader who maintains a climate of productivity and has the confidence to motivate, prepare and train employees to achieve high standards of performance.
  • Demonstrate excellent knowledge of customer relations, management, practices, systems, tasks, systems and procedures

For more details, please scroll down & see the details.

Dubai Government 

TitleManager – Customer Care Strategy | Dubai Government Jobs 2021
Hiring OrganizationRoads and Transport Authority
Job LocationDubai, UAE
Date PostedSep/24/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilJan/10/2021

Dubai Government Jobs Sep 2021

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