Manager - Customer Care Strategy | Dubai Government Jobs 2021
Manager – Customer Care Strategy
Job: Full Time
The Roads and Transport Authority, commonly known as RTA, is the major independent government roads & transportation authority in Dubai, United Arab Emirates
- Ensure implementation of the knowledge system and management of lessons learned from customer interaction with the RTA
- Analyze CRM system reports and enter data regularly integrated with RTA systems including customer needs tools and suggest changes to be integrated as necessary for accurate reporting and data analysis
- Review and update the customer rating according to the main services provided by the RTA in line with the complete framework of the FICI Customer Insights, Classification and Customer Classification recommendations
- Preparing the department’s annual budget for approval by the Director of Customer Service Department and ensuring that costs do not exceed the budget
- Bachelor’s degree in Business Administration from an accredited university
- Advanced level in computer use with great proficiency in multiple programs covering a wide range of applications
For more details, please scroll down & see the details.
|Title||Manager – Customer Care Strategy | Dubai Government Jobs 2021|
|Hiring Organization||Roads and Transport Authority|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Dubai Government Jobs Site..