Manager - Application Operations | Majid Al Futtaim Jobs in Dubai
Manager – Application Operations
Majid Al Futtaim is an Emirati holding company based in Dubai, that as of 2015 owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa, with operations in 13 countries. The group was established by Majid Al Futtaim in 1992
The role will accountable for loyalty-related operations across the Majid Al Futtaim Group and providing uninterrupted, acceptable quality services to our customer and loyalty partners. This role is accountable to optimize system maintenance & performance, incident mgt, & change management objectives The role requires technical knowledge to ensure production systems are supportable, maintainable, secured, & meet performance standards.
The role will interface with the relevant business stakeholders, MAFTech and OpCo IT, IT Security and Compliance teams as well as with relevant 3rd party partners to ensure the smooth transitions and operations
- Oversee all loyalty Operations, providing day to day support and ensuring the team resolves incidents to agreed standards, quality methods and key delivery times
- Take accountability of adherence to agreed SLAs, processes and procedures within Service Management
- Continuously audits, reviews, & identifies areas for improvement within the Operational Framework
- Communicate with the senior management and stakeholders about the continuous operational improvements, processes and policies
- Provides coaching and direction to the team that drives action and enables the achievement of performance and operational goals
- BS or MS in Computer Science, Information Systems, Management, Business Administration or other technical discipline
- Strong experience in building & managing IT Operations & Service Management (Service Operations, Service Transition and Continuous Service Improvement)
- Minimum of 12+ yrs. of experience working in application development and Operations domain
- IT proficient to understand new trends and technologies in the market
- Should have experience in senior stakeholder and vendor management (SLA’s ,OLA’s, contracts)
For more details, please scroll down & see the details.
UAE – Majid Al Futtaim
|Title||Manager – Application Operations | Majid Al Futtaim Jobs in Dubai|
|Hiring Organization||Majid Al Futtaim|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Majid Al Futtaim Job Site..