Latest Majid Al Futtaim Jobs in Dubai | Incident Manager

Latest Majid Al Futtaim Jobs in Dubai | Incident Manager


Position: Incident Manager

The Incident Manager is responsible for overseeing the end-to-end management of all the activities related to IT Incident and Major Incident management, including escalation process, systems outage management, root-cause-analysis, Post Incident Reviews and continuous improvement. They will also follow up and report on the adherence to the processes within the department and work with other managers to ensure conformance.

Responsibilities:

  • Managing the day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when needed
  • Developing trend analysis and preparing service improvement plans to address identified gaps
  • Responsible for major incident management, including communication and team mobilisation

Requirements:

  • Good decision-making skills and response to high-pressure situations
  • Experience driving large initiatives from framing the problem, conducting research/analysis to building the business and operational plans through to driving execution to success is required.
  • Ability to make data-driven decisions and to create the necessary models to monitor critical metrics/KPIs overtime.

For more details, please visit…

Majid Al Futtaim

TitleLatest Majid Al Futtaim Jobs in Dubai | Incident Manager
Hiring OrganizationMajid Al Futtaim
Job LocationDubai, UAE
Date PostedJul/07/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Majid Al Futtaim Jobs Jul 2022


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    *This Jobs was Originally Posted on Majid Al Futtaim Jobs Site..