IT Helpdesk Officer Jobs in Dubai | ENOC Job Vacancy 2021

IT Helpdesk Officer Jobs in Dubai | ENOC Job Vacancy 2021


IT Helpdesk Officer 
Job: Full Time
Dubai, UAE

Job Description
To provide Level 1 and Helpdesk support activities within ENOC to ensuring secure, reliable and smooth running of the user support function to maintain a high quality and availability for the IT services.
To assist end user with hardware and software problems via phone, email or remotely and this includes level 1 call along with some pre-defined 2nd level calls.

Responsibilities:

  1. Provide the level 1 helpdesk support to achieve the agreed department / function KPI
  2.  Provide the level pre-defined 2 helpdesk support to achieve the agreed department / function KPI
  3. Any special assignment from line manager or IT senior management.
  4. To take ownership of user problems and be proactive when dealing with user issues.
  5. To log all calls on the call logging system.
  6. Respond to enquiries from clients and help them resolve the hardware or software problems.
  7. Maintain a log of any software or hardware problems detected.

For more details, please scroll down & see the details.

UAE – ENOC 

TitleIT Helpdesk Officer Jobs in Dubai | ENOC 
Hiring OrganizationEmirates National Oil Company Ltd. (ENOC) L.L.C
Job LocationDubai, UAE
Date PostedJul/09/2021
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

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