IT Helpdesk Officer Jobs in Dubai | ENOC Job Vacancy 2021
IT Helpdesk Officer
Job: Full Time
To provide Level 1 and Helpdesk support activities within ENOC to ensuring secure, reliable and smooth running of the user support function to maintain a high quality and availability for the IT services.
To assist end user with hardware and software problems via phone, email or remotely and this includes level 1 call along with some pre-defined 2nd level calls.
- Provide the level 1 helpdesk support to achieve the agreed department / function KPI
- Provide the level pre-defined 2 helpdesk support to achieve the agreed department / function KPI
- Any special assignment from line manager or IT senior management.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system.
- Respond to enquiries from clients and help them resolve the hardware or software problems.
- Maintain a log of any software or hardware problems detected.
For more details, please scroll down & see the details.
UAE – ENOC
|Title||IT Helpdesk Officer Jobs in Dubai | ENOC|
|Hiring Organization||Emirates National Oil Company Ltd. (ENOC) L.L.C|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on ENOC Jobs Site..