In Resort Concierge Advisor | Emirates Group Jobs in Dubai

In Resort Concierge Advisor | Emirates Group Jobs in Dubai


In Resort Concierge Advisor
Full Time
Dubai, UAE

Employer Description
The Emirates Group is a state-owned Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport

Job Description
We know our success is driven by our exceptional people. Our In Resort Holiday Advisors, will combine their expertise and passion to carefully ensure our customers receive a seamless & exceptional service at the most important part of their customer journey, delivering service which the Emirates brand is renowned for.
We expect our In Resort Concierge Advisors to really understand our customers and our holidays and using this expertise will ensure our customers have holidays they will never forget. You’ll be at the front, representing our brand during the most critical part of our customer journey experience

Responsibilities:

  1. Provide award winning service on holiday for our customers, primarily face to face, but also over the phone, via WhatsApp and email.
  2. By listening to our customers carefully, understanding their exact needs and requirements, wow them through “as per expectation” and surprise and delight service.
  3. Ensuring that all forms of contact are handled quickly and with a friendly ‘can-do’ attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.
  4. You will drive additional ancillary revenue through the sale of tours, excursions and activities – showcasing everything Dubai has to offer.
  5. Challenge the status quo, working collaboratively with all departments to improve the way we deliver our customer experience on holiday.

Requirements:

  1. 12 Years schooling or equivalent.
  2. Someone who really understands the importance of exceptional customer experiences and exceeding our customer’s expectations.
  3. A confident communicator with proven persuasive and influencing skills
  4. Thrives on a busy service and sales environment and self-motivated to achieve performance & business targets.
  5. Positive attitude and enjoys working as part of a team.

For more details, please scroll down & see the details.

UAE – Emirates Group

Title
In Resort Concierge Advisor | Emirates Group Jobs in Dubai
Hiring OrganizationEmirates Group
Job LocationDubai, UAE
Date PostedMar/16/2021
Base SalaryAED
DescriptionListed below
Employment TypeFull Time
Valid UntilMar/29/2021

Emirates Group Jobs Mar 2021

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    *This Jobs was Originally Posted on Emirates Group Job Site..