Position: Head Concierge
We are looking for a new talent to play a vital role in our Front Office department working alongside a fantastic team

Responsibilities:

• Encourage and builds mutual trust, respect, and cooperation among team members.
• Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensure concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.