Position: Guest Services Assistant
The Guest Services Assistant is to provide courteous and professional service to our guests and to offer assistance as needed during their stay. They are to provide the highest level of recognition and personalized service to the guests. They are to also assist the Concierge duty and Service Excellence Manager in the day to day operations and be familiar with the hotel’s standards, policies and procedures.
- To be conversant with the Front Office computer program and its application and operation.
- To reply guest email inquiries within given timeframe
- Giving directions to attractions at LEGOLAND, Dubai Parks and Resorts as well as local tourist spots for entertainment, eatery, shopping and etc.
- To be able to recommend travel arrangements, can help guest make dining reservations.
- To be aware of activities and happenings in-house e.g. entertainment, promotions, conference locations, banquet, parties, etc.
- High school diploma or equivalent experience required
- 1 – 3 years of Hotel front desk or guest relation experience using OPERA PMS or equivalent preferred
- Must be able to speak the English language clearly and any additional language is beneficial
- Provide excellent customer service and maintain a professional demeanor
- Ability to communicate effectively with others both verbally and written
- Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business
|Title||Guest Services Jobs in LEGOLAND Hotel in Dubai 2023|
|Hiring Organization||LEGOLAND Hotel|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
*This Jobs was Originally Posted on LEGOLAND Hotel Jobs Site..