GUCCI | Product Care Specialist Jobs in London

GUCCI | Product Care Specialist Jobs in London


Employer Description

Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! Role Mission.

Position: Product Care Specialist

  • Responsible for the execution of repair ticket management within after sales tool
  • Monitor and perform daily activities in the system and work with stores, customers, repair center and headquarters as needed
  • Perform technical evaluations and provide estimates and feedback/solutions for the after sales service requests to the stores in a prompt manner
  • Manually enter and update data in after sales system on behalf of customer repairs, wholesale, and external vendor
  • Provide full support updating stores on each kind of potential issue (lead time of spare parts, technical issues, etc.) that can have an impact on customer satisfaction

Requirements:

  • Existing experience working within an aftersales function, ideally within a luxury environment
  • High standard of spoken and written English
  • Confident dealing with queries and complaints in person, and via email and telephone

For more details, please scroll down & see the details.

GUCCI

TitleGUCCI | Product Care Specialist Jobs in London
Hiring OrganizationGUCCI
Job LocationLondon – United Kingdom
Date PostedMay/24/2022
Base SalaryGBP
Employment TypeFull Time
Valid UntilN/A

GUCCI Jobs May 2022

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