Front Office Agent Jobs in Dubai | Raffles Dubai

Front Office Agent
Full Time
Dubai, UAE

Employer Description
Raffles Hotels & Resorts is a chain of luxury hotels which traces its roots to 1887 with the opening of the original Raffles Hotel in Singapore. The company started to develop internationally in the late 1990s, and it acquired Swissôtel in 2001

Job Description
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries

Responsibilities:

1. Register and room all guest arrivals according to established procedures
2. Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
3. Maintain cashier float and ensure accurate daily report of all money received
4. Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
5. Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
6. Ensure that the guests depart the hotel with a positive impression of hotel service

Requirements:

1. Post Secondary Education or relevant qualifications in Hotel Management
2. Minimum 2 years Guest Relations experience preferably in a four or five star hotel

For more details, please scroll down & see the details.

UAE – Accor Hotels