FlyDubai Careers | Coordinator – Customer Engagement Jobs in Dubai

FlyDubai Careers | Coordinator – Customer Engagement Jobs in Dubai


Position: Coordinator – Customer Engagement

To create an exceptional customer experience for flydubai passengers across all our digital channels. You will be responsible for engaging the customer, premium/special assistance customer, media and service provider in the traditional email sphere with the aim of engaging with customers and addressing and resolving issues in a timely manner.

Responsibilities:

  • Responds to interactions and engagements with customers and third parties in real time in the digital customer communications channels. Acts as a liaison in this space across all digital channels; participates in conversations, answers questions, offers solutions to resolve customer complaints and enquiries.
  • Ensures the flydubai brand is represented in interactions and engagements with customers, replying in a clear, accurate, concise and positive manner in line with our brand values and Customer Services Quality standards.
  • Manages customer settlement processes to completion. Escalates and knows when to escalate issues further within the immediate and company teams.

Requirements:

  • High school Diploma (or equivalent)
  • Experience in travel industry or customer service/engagement environment
  • Preferred No. of Years (without Relevant Degree) – 2

For more details, please visit…

FlyDubai

TitleFlyDubai Careers | Coordinator – Customer Engagement Jobs in Dubai
Hiring OrganizationFlyDubai
Job LocationDubai, UAE
Date PostedJun/28/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

FlyDubai Jobs Jun 2022


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    *This Jobs was Originally Posted on FlyDubai Jobs Site..