Executive Lounge Agent Jobs in Dubai | JW Marriott Careers
Executive Lounge Agent
Job: Full Time
Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveller’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
- Ensure all relevant SOP’s are adhered to, to ensure consistent levels of services are maintained at all times.
- To be a champion of GSS key drivers: “Staff anticipated guest needs” and “problem was resolved on first contact”.
- To be a part of the campaign to collect as many GSS as possible, without going against the GSS SOP.
- Due to the nature of our business, to understand that work schedules and demands of the position may vary from time to time.
- To have knowledge of hotel rates, packages, discounts and vouchers.
- To ensure that all Guests receive personal service to the highest degree of courtesy and to be informed of the hotel’s facilities.
- Protect guest and associate security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorised by a manager.
- To ensure that a good relationship is kept between all other departments.
For more details, please scroll down & see the details.
UAE – Marriott
|Title||Executive Lounge Agent | Marriott Hotel Job Vacancy in Dubai|
|Hiring Organization||JW Marriott|
|Job Location|| JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road,|
Dubai, United Arab Emirates
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Marriott International Jobs Site..