Etisalat | Manager/Service Excellence Jobs in Dubai


Manager/Service Excellence
Job: Full Time
Dubai, UAE

Employer Description
Etisalat is a Emirati-based multinational telecommunications services provider, currently operating in 16 countries across Asia, the Middle East and Africa. It is the 18th largest mobile network operator in the world by number of subscribers

Job Description
As the leader of the knowledge management team, the Knowledge manager will be responsible of managing the customer care knowledge assets and leading, coaching and developing a team of Knowledge Base authors to ensure the content provided to our customer care representative meets the required standards of clarity and accuracy

Responsibilities:

  • Lead, plan, and support the implementation of the Knowledge Management Strategy
  • Work across the Customer Care organization, Marketing and Sales channels to gather information, understand business processes and develop an accurate and robust knowledge base providing easy access to rich and accurate sources of information
  • Establish metrics and measurement processes to assess the value of the knowledge base
  • Promote adoption and use of the knowledge base
  • Establish and Analyze metrics and measurement systems to assess the value of the knowledge base for the purpose of improving content effectiveness

Requirements:

  • Bachelor Degree in Business Management with 5+ years’ experience in Knowledge Management

For more details, please scroll down & see the details.

Etisalat UAE

TitleEtisalat | Manager/Service Excellence Jobs in Dubai
Hiring OrganizationEtisalat UAE
Job LocationDubai, UAE
Date PostedJan/29/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Etisalat Jobs Jan 2022

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