Position: Manager Cargo Ops Planning and Performance
Deliver cargo initiatives from conceptual planning to execution in conjunction with relevant operational SME’s and ensuring that support functions are compliant to customer & regulatory requirements

Responsibilities:

• Manage the customer contact center and ensure that engagement with customers and airlines is at the highest standards to drive positive NPS scores
• Lead change management programs to support the smooth introduction of new processes and procedures
• Manage the cargo quality team to ensure that EASC is fully compliant to all regulatory and customer specific contractual requirements

Requirements:

• Degree Equivalent or Diploma in appropriate business qualification 
• Minimum of 10 years aviation/logistics industry experience is required including at least 5 years in a managerial role