Enhanced Support Intern – Summer ’21 job at Box | Austin, TX

Enhanced Support Intern - Summer '21 job at Box | Austin, TX

Enhanced Support Inter – Summer ’21 

Full Time
Austin, TX

Employer Description
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

Job Description
This role is for an internship under our Global Support Organization.  Support at Box is part of our Customer Success team and is comprised of Support Specialists, Technical Account Managers, and Technical Support Engineers, among others. Our interns demonstrate high levels of professionalism and Box product knowledge, and your main responsibility will be to help drive our “Digital First” initiatives across several GTM teams.  Additional day to day responsibilities for the internship include: account mapping, working cross-functionally with Support Leaders to navigate digital strategy, and measuring success through analyzing data. 

Responsibilities:

  1. Rapidly learn about Box as a Cloud Content Management platform 
  2. Drive our “Digital First strategy by outlining self-service documentation within “Premier Portal”
  3. Learn and promote how to organize self-service implementations
  4. Market Shared Help Desk models to customer admin teams
  5. Identify additional self-service opportunities for Premier customers and admins
  6. Measure success of the Technical Account Management program
  7. Help scale account mapping of TAMs
  8. Establish rapport with Support leadership and Support Operations team
  9. Use Zendesk Guide for documentation and form creation
  10. Ensure 100% satisfaction with all customers
  11. Evangelize strong support partnerships with Box Premier Customers

Requirements:

  1. Currently pursuing a bachelor’s degree in any major
  2. Planning to graduate between December 2021 and June 2022
  3. Excellent communication skills and natural curiosity
  4. Prior technical experience is a plus but not necessary
  5. Consistent, measurable over-achievement in past experiences
  6. A Box account (it’s free!)
  7. Passion for cloud technologies 

    For more details, please scroll down & see the details.

Box – USA

Title
Enhanced Support Intern – Summer ’21 job at Box | Austin, TX
Hiring OrganizationBox
Job LocationAustin, TX
Date PostedMar/05/2021
Base SalaryUSD
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A

Box Jobs Mar 2021

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