Duty Manager 12M FTC in Leavesden | WarnerMedia Careers

Duty Manager 12 Month FTC
Job: Full Time
Leavesden, United Kingdom

Employer Description
Warner Media, LLC is an American multinational mass media and entertainment conglomerate corporation owned by AT&T

Job Description
The purpose of this role is to lead the Studio Tour Teams, ensuring the highest levels of customer experience and engagement. Ensuring that out customer experience, from the first contact point to the last exceeds expectations and encourages repeat visits

Responsibilities:

• Leading the operation to ensure that the highest possible service standards are being delivered
• Deliver daily ops briefings to keep all teams appraised an updated on all operational matters
• Proactive relationship management with key contactors ensuring that relevant SLA’s are being delivered
• Ensure a close working relationship to support the Facilities team helping address any facilities management issues at the Studio Tour
• Ensure operational readiness each day in order for the Studio Tour to open to visitors

Requirements:

• Previous supervisory experience in a similar environment (e.g. within tourism, leisure or heritage industry)
• Experience of having worked within a fast-paced environment, with high emphasis on delivering the highest customer service
• Educated to degree level (or to a minimum of ‘A’ level standard or equivalent qualification with extensive vocational experience)

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WarnerMedia