Digital Support Specialist | Farah Experience Jobs in Abu Dhabi

Digital Support Specialist | Farah Experience Jobs in Abu Dhabi


Position: Digital Support Specialist
Abu Dhabi, UAE
We are looking for a Digital Support Specialist who will be responsible for tier 1 Digital and Technology support across all systems in Farah facilities

Responsibilities:

  • Resolve service desk calls as first point contact and allocate to tier 2 support as necessary.
  • Log calls and maintain accurate written records of work completed using IBM Tivoli Service Request Manager Software (TSRM).
  • Work towards KPI’s and the overall SLA’s governing the digital Services Team performance.
  • Contribute to the improvement of Help Desk services, processes, and operations.

Requirements:

  • MCP (Microsoft Certified Professional)
  • 3+ Years’ experience of computer and network support
  • Demonstrable experience of Microsoft Windows client operating systems as well as various software packages including Microsoft Office
  • Good attention to detail and ability to show initiative

For more details, please scroll down & see the details.

Farah Experience

TitleDigital Support Specialist | Farah Experience Jobs in Abu Dhabi
Hiring OrganizationFarah Experience LLC
Job LocationAbu Dhabi, UAE
Date PostedMay/15/2022
Base SalaryAED
Employment TypeFull Time
Valid UntilN/A

Farah Experience Jobs May 2022

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