Delivery Station Liaison | Amazon Jobs in Randolph, MA
Delivery Station Liaison
Job: Full Time
Randolph, MA, USA
Amazon.com is an American multinational conglomerate which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook
As a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
- Communicating with customers directly in person by phone and by email
- Empathizing with and prioritizing customer needs
- Upholding company values in working with every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing a grammatically correct, concise, and accurate written response to customers
- High School or equivalent diploma
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, window navigation and instant messenger tools
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
For more details, please scroll down & see the details.
|Title||Delivery Station Liaison | Amazon Jobs in Randolph, MA|
|Job Location||Randolph, MA, USA|
|Employment Type||Full Time|
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