CX- Senior Airport Services Agent Jobs in Manchester at Qatar Airways

Customer Experience – Senior Airport Services Agent
Job: Full Time
Manchester, England

Job Description
We are currently recruiting for the role of Senior Airport Services Agent in Ground The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner

Responsibilities:

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Communicating with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Escorting and directing arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
• Working with GHA for quick processing of hotel and transfer passengers.
• Assisting passengers in regards to entry requirements, visas, residence permits etc.

Requirements:

• Trade or Vocational qualification
• Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.
• DCS experience and knowledge of ticketing is an advantage for this job

For more details, please scroll down & see the details.

Qatar Airways