Customer Support Agent (UAE National) – IKEA | Al Futtaim Jobs in Dubai

Customer Support Agent (UAE National) - IKEA | Al Futtaim Jobs in Dubai


Customer Support Centre Agent (UAE National) 
Full Time
Dubai, UAE

Employer Description
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas

Job Description
You are responsible to ensure a seamless customer journey by offering a hassle free, consistent, inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. You ensure to build and retain a long-lasting relationship with new and existing customers by ensuring a positive shopping experience that creates trust in the brand before and after their visit to contribute to commercial growth.

Responsibilities:

  1. Performance Management
  2. Responsible for arranging schedules and workloads to ensure correct coverage at all times to ensure that service levels and the customer experience is improved 
  3. Health and Safety
  4. Cost Control
  5. Business Planning

Requirements:

  1. High School Graduate
  2. 3-4  years in a similar role or Customer Service
  3. Computer literate like MS Office applications like Excel & Outlook, etc.
  4. Knowledge in working with Genesys & CRM systems is an advantage
  5. Customer Focus & Team Player
  6. Effective Communication & Problem Solving skills

For more details, please scroll down & see the details.

UAE – Al-Futtaim

TitleCustomer Support Agent (UAE National) – IKEA | Al Futtaim Jobs in Dubai
Hiring OrganizationAl-Futtaim Private Company LLC
Job LocationDubai, UAE
Date PostedMar/16/2021
Base SalaryAED
DescriptionListed below
Employment TypeFull Time
Valid UntilN/A

Al-Futtaim Private Company Jobs Mar 2021

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    *This Jobs was Originally Posted on Al-Futtaim Job Site..