Customer Success Executive - Gr. E6 | Aramex Jobs in Dubai
Customer Success Executive – Gr. E6
Job: Full Time
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide
- Focal point for customer’s express and ecommerce shipping requests
- Assist customers on status of their shipment, outstanding shipments or tracking.
- Manage end to end shipment life cycle liaising with all internal and external stakeholders
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Takes and handles customer inquiries, e.g. Track and Trace
- Responsible for all KPIs and SLAs agreed with allocated customers
- Takes and registers all customer complaints
- 3-5 years’ experience in the Express or Ecommerce industry
- 2-5 years’ experience of Customer Service preferably handling key business clients
- Good Express product knowledge
- Working knowledge of transportation management systems (TMS)
For more details, please scroll down & see the details.
UAE – Aramex
|Title||Customer Success Executive – Gr. E6 | Aramex Jobs in Dubai|
|Job Location||Dubai, UAE|
|Employment Type||Full Time|
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*This Jobs was Originally Posted on Aramex Job Site..